We hope you will love your product from Feel Marrakech, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 7 days by email of your intention to return the product(s). We ask that you return products to us unused, in their original and undamaged packaging in fully resalable condition. You will be entitled to a refund or replacement if returned products reach us within 14 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
If the product returned is not in fully resalable condition or the packaging is damaged, or after the 14 day refund policy date, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
Please note that the shipping cost will not be refunded unless the items are deemed faulty or damaged. We cannot accept the excuse that they are different from the items ordered unless you are clearly sent the incorrect product.
Cost of returning: We require you to be responsible for the cost of returning an item to us where you have changed your mind. S
Feel Marrakech do not give refunds on the following items
-Items returned after 14 days.
-Damaged/faulty items not notified by Email to us within 14 days.
This does not affect your statutory rights.
Returns via courier collection :
You must notify us by email including: order number, the reason for the return and whether you want a refund or a replacement.
We will email or call you back with further instructions and we will arrange for the courier to come to collect the product you wish to return.